How to resolve login issues

Hello!

There are two ways to resolve login issues: through the Defeat Diabetes website and on the app itself. If you didn't have the app yet, simply download the app on your mobile device:  Apple Store or Google Play Store. 

APP

Restore Purchase

1. On the new screen, press 'Join​​ today'.
   
   
   
   
2. Re-register your details and input the email address you would like to associate with your subscription.
   
   
3. Press 'Restore purchases'.
   

You will then be able to access the Defeat Diabetes app.

NOTE: YOU WILL NOT BE CHARGED FOR RESTORING THIS PURCHASE.

Password Reset

1. In the app, tap "Reset Password". Type the email address and tap the "Send link" button. 
   
   
   
   
   
2. On your email, tap the "Reset Password" green button. 
   
   
   
   
   
3. Update your password. 
   
4. Use your new password to log into the app.

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WEBSITE

Password Reset

 

1. Log on to the Defeat Diabetes website's here and click "Forgot Password."
   
   
   
   
2. Update your password. 
   
   
   
   
3. Use your new password to log into the app. 
   
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