Hello!
There are two ways to resolve login issues: through the Defeat Diabetes website and on the app itself. If you didn't have the app yet, simply download the app on your mobile device: Apple Store or Google Play Store.
APP
Restore Purchase
- On the new screen, press 'Join today'.
- Re-register your details and input the email address you would like to associate with your subscription.
- Press 'Restore purchases'.
You will then be able to access the Defeat Diabetes app.
NOTE: YOU WILL NOT BE CHARGED FOR RESTORING THIS PURCHASE.
Password Reset
- In the app, tap "Reset Password". Type the email address and tap the "Send link" button.
- On your email, tap the "Reset Password" green button.
- Update your password.
- Use your new password to log into the app.
WEBSITE
Password Reset
- Log on to the Defeat Diabetes website's here and click "Forgot Password."
- Update your password.
- Use your new password to log into the app.
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